Toni Weidman Homes for Sale -Florida Luxury

Customer Service-There's Got To Be A Better Way


Customer Service-There's Got To Be A Better Way. Have you tried to reach customer service for Customer Service-There's Got To Be A Better Wayan item that isn't working?  Did you get lost in the phone tree maze? Did you talk to someone who didn't speak English? Did you get someone who enthusiastically told you they would call you back and never did?


There are ways to reach a real person; someone who will pay attention. Try the website called There are tons of access numbers you can call for hundreds of companies including AT&T and Verizon. There is a free app for it too; both Android and IOS: but I downloaded it and found it to be rather primitive so it wasn't something I needed to keep on my phone, I can just go there when I need to.  I would only recommend it if you have a lot of service issues.


Another way to get help is by Tweeting or going on the company's Facebook page and asking about your problem.  Be nice and keep it clean. You will get better responses if you're nice. Remember what Grandma said about flies and honey.


honey picture courtesy of







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Toni Weidman
Florida Luxury Realty
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Comment balloon 35 commentsToni Weidman • November 17 2014 04:20AM


Thank you for the great tips. I will keep this in mind next time I need to reach customer service.

Posted by Gita Bantwal, REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel (RE/MAX Centre Realtors) over 5 years ago

Nothing more frustrating than not being able to talk to a real person, or jumping through hoops in order to do so.....great tips Toni...........

Posted by Roger D. Mucci, Lets shake things up at your home today! (Shaken...with a Twist 216.633.2092) over 5 years ago

Automated phone trees are the worst thing ever created in customer service. And I hate that real estate agents/companies use them as well.

Posted by Gary L. Waters Broker Associate, Bucci Realty, Fifteen Years Experience in Brevard County (Bucci Realty, Inc.) over 5 years ago

Hi Toni.  Thanks for the website.  It can be so frustrating to wait through long minutes of menus trying to get to a human being.  Zero used to get you to a human being, but it's not always that easy.  

Posted by Dianne Goode, Realtor/Broker (Raleigh Cary Realty) over 5 years ago

Pressing buttons instead of hearing the shortest distance..

Posted by Sally K. & David L. Hanson, WI Real Estate Agents - Luxury - Divorce (EXP Realty 414-525-0563) over 5 years ago

Good morning Toni,

Wow..thanks for the scoop on the's always frustrating to be unable to talk with a live person! These automated phone systems are a pet peeve of mine!

Posted by Dorie Dillard CRS GRI ABR, Serving Buyers & Sellers in NW Austin Real Estate (Coldwell Banker United Realtors® ~ 512.750.6899) over 5 years ago

You have to be connected to Tweet.

I could get Verizon DSL for about $40 a month. 

I have a satellite dish with Wild Blue.

Verizon "trouble" sends me offshore to technicians who do not speak English.
Wild Blue answers the phone with an English speaking tech. 

I pay about $90 a month and it's worth every dime.

When I had Verizon, my connection was once OUT for 3 weeks while a local service tech tried to find the problem. 

With Wild Blue, they make an appointment within a couple of days.

Posted by Lenn Harley, Real Estate Broker - Virginia & Maryland (Lenn Harley,, MD & VA Homes and Real Estate) over 5 years ago

Good morning Toni,

Thanks for the site and information.

Make yourself a great day.

Posted by Raymond E. Camp, Licensed Real Estate Salesperson Greater Rochester (Howard Hanna Real Estate Services) over 5 years ago

Toni, the phone trees can be very frustrating, I was transferred 4 different times last week and finally got a resolution. Great tips to share to get a real person.

Posted by Amanda S. Davidson, Alexandria Virginia Homes For Sale (Amanda Davidson Real Estate Group Brokered By eXp Realty) over 5 years ago

I have never heard of that website, but I am going to check it out and bookmark it for future use!!!

Posted by Brian England, MBA, GRI, REALTOR® Real Estate in East Valley AZ (Arizona Focus Realty) over 5 years ago

Good morning Toni. Nothing is more frustrating than being taken for granted by a big company you have to do business with.

Posted by Sheila Anderson, The Real Estate Whisperer Who Listens 732-715-1133 (Referral Group Incorporated) over 5 years ago

Customer service is a tough business with all the rude people out there...kindness is key!

Posted by Kristin Johnston - REALTOR®, Giving Back With Each Home Sold! (RE/MAX Realty Center ) over 5 years ago

Toni, receiving great customer service is tough at times.   A REALTOR friend just closed on a new home, and the only way he could get resolution was to tweet, and the company contacted him right away.   

Posted by Joan Cox, Denver Real Estate - Selling One Home at a Time (House to Home, Inc. - Denver Real Estate - 720-231-6373) over 5 years ago

I will say that the automated lines have gotten a little better over time and even if you do get to a human it doesn't ensure they'll be any better than the robot you were previously speaking to

Posted by Nicole Doty - Gilbert Real Estate Expert, Broker/Owner of Zion Realty (Zion Realty) over 5 years ago

Hi Toni - good post and I do think you get results by tweeting and posting on FB also, as those sites are monitored.

Posted by Sharon Paxson, Newport Beach Real Estate (Compass) over 5 years ago

Toni~ I always cringe when I have to call the cable company. It's not too difficult to get to a real person, but sometimes their "script" is just too much for me and they don't seem sincere. I don't need the phony baloney. Just fix the issue!

I'll have to remember the website you mentioned when I'm getting the run around to a real person, which happens often too!

Posted by Donna Foerster, Metro Denver Real Estate Assistant (HomeSmart Realty Group) over 5 years ago

The most "maddening" thing to me is calling for support and you get a person from another country that doesn't speak or understand english very well! Is that support?

Posted by Fred Hernden, CMI, Albuquerque area Master Inspector (Superior Home Inspections - Greater Albuquerque Area) over 5 years ago


I wrote a post about this very site in the beginning of the year.  I think it was featured.  I am glad you are hightlighting it again, as many still don't realize that there is a way out of the maze...A

Posted by Ron and Alexandra Seigel, Luxury Real Estate Branding, Marketing & Strategy (Napa Consultants) over 5 years ago

I tried calling Verizong and got the phone tree treatment....drives me crazy. Thanks for the link I will check it out.

Posted by Rebecca Gaujot, Realtor®, Lewisburg WV, the go to agent for all real estate (Vision Quest Realty) over 5 years ago

Toni Weidman Companies do not like you bad mouthing them on Facebook . I worked at Bloomingdales for a short time and one of their trainers said the customer is always right . If they are not right they will post it on Facebook and we not not want that ...I do dislike being on hold forever

Posted by Hannah Williams, Expertise NE Philadelphia & Bucks 215-953-8818 (Re/Max Eastern inc.) over 5 years ago

Toni: I have bookmarked this very handy post...I know the website will come to the rescue at some point down the road. Much appreciated.

Posted by Anita Clark, Realtor - Homes for Sale in Warner Robins GA (Coldwell Banker Access Realty ~ 478.960.8055) over 5 years ago

Toni Weidman I agree there has to be a better way. Let's put humans on the phone stop the maddness of the computer thing. 

Posted by Laura Filip, What can we do for you today? (Laura Filip Broker , Opening doors for All Seasons of Life ) over 5 years ago

Being a Short Sale Agent, I feel lost in automated phone mazes a lot of days.

Posted by Chris Ann Cleland, Associate Broker, Bristow, VA (Long and Foster REALTORS®, Gainesville, VA) over 5 years ago

Tweeting about poor customer service does work. Large companies do not like bad reviews...

Posted by Lawrence "Larry" & Sheila Agranoff. Cell: 631-805-4400, Long Island Home and Condo Specialists (The Top Team @ Charles Rutenberg Realty 255 Executive Dr, Plainview NY 11803) over 5 years ago

Toni, thank you for the site and the advice to go to Facebook.  You're right.  Customer service just isn't what it used to be, and even back in the day it was usually pretty awful.

Posted by Patricia Kennedy, Home in the Capital (RLAH Real Estate) over 5 years ago

Hi, Toni!  You can find this post on today's "Last Week's Favorites".

Posted by Patricia Kennedy, Home in the Capital (RLAH Real Estate) over 5 years ago

Your post is why I recently left Century Link that I have been with for years. I also wrote a post a few weeks ago, "No HP products for me. You are spoy on!

Posted by Rob D. Shepherd, Principal Broker GRI, SRES (Windermere/lane county) over 5 years ago

Companies today are frustrating no matter what kind of customer service issue you have. I had some questions before making a couple of purchases this last week, and... ugh. Between the endless phone menus and the time on hold, I was ready to scream.

At one company I had to give up and call back, so was forced to sit through their Thanksgiving message 3 times. I really didn't CARE that I wouldn't be able to call on Thanksgiving, or what time the phone lines would be open on Friday, or that I could go ahead and order from their website at any time. 

My biggest problem with phone mazes is that they generally don't offer a choice that fits my question - so it's a guessing game of which button to push. 

Posted by Marte Cliff, Your real estate writer (Marte Cliff Copywriting) over 5 years ago

This is great.  I hate those automated voice recognition companies, for some reason they can never understand me on the phone.

Posted by June Piper-Brandon, Piecing Dreams One Home at a Time (Houwzer Inc) over 5 years ago

I have heard of this before but forgot about it.  I will tag it now. Thanks!

Posted by Evelyn Johnston, The People You Know, Like and Trust! (Friends & Neighbors Real Estate) over 5 years ago

I had a problem with a BOA credit card last year when my daughter was traveling abroad. I wrote a post here about the problem. BOA saw the post and I was contacted. The problem was rectified before he contacted but it did get a response.

Posted by Tammie White, Broker, Franklin TN Homes for Sale (Franklin Homes Realty LLC) over 5 years ago

I hadn't heard of GetHuman - what a great idea - I hate those never ending phone loops.

Posted by Kat Palmiotti, The House Kat (406-270-3667,, Broker, Blackstone Realty Group - brokered by eXp Realty) over 5 years ago

Toni Weidman

It is and always will be about good customer service

Posted by Tom Braatz Waukesha County Real Estate 262-377-1459, Waukesha County Realtor Real Estate agent. SOLD! (Coldwell Banker) over 5 years ago

Well I remember my Gram saying those flies and honey things...

One of my favorite things about Amazon is their customer service... we can all learn a lot from them...

Happy Day Toni

Posted by Beth and Richard Witt, Long Island Cash Home Buyer 516-330-6940 (Long Island Cash Home Buyer) over 5 years ago

There's no need to pile on to the train about firms & their phone trees; I don't need to look very far.  In my industry, our industry, it's very common to call an office and have an automated answer, and then you're stuck.  I'll often dial someone's office first as a courtesy (not fully sure why).  Then their cell.  I've also dialed the office to be forwarded to the cell when it's clear that I am looking for a person...yes, phones.  Love them when they work well, not so much when they don't.

This app is one tool, though yes.... social media is another that works just as/better than.

Posted by Claude Labbe, Realty for Your Busy Life (Real Living | At Home) over 5 years ago

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